Despite the reopening of many businesses in Nevada, an increasing number of coronavirus infections in early June has forced Nevada Gov. Steve Sisolak to push back the state’s “Phase 3” reopening protocols. By doing so, state leaders are sending a message to the public that the threat of COVID-19 has not disappeared; and businesses, including iFocus Vision Center in Las Vegas, are doubling down on safety protocols designed to save lives.
Though the doors at iFocus Vision Center remain locked, Dr. Vivienne Velasco continues to treat patients and provide 24-hour emergency eye care, just as she has done since the onset of the pandemic. Following Nevada Gov. Steve Sisolak’s announcement that “Phase 3” would be postponed, Dr. Velasco provided an update on what iFocus Vision Center patients can expect when they make an appointment.
Masks and Temperature Checks
All iFocus Vision Center patients, and staff members, are required to wear face masks inside the office, Dr. Velasco says. Upon entry, a patient must provide identification and proof of insurance (if they haven’t sent them electronically) and they will be asked to undergo a temperature check. Patients with a fever of 100.4 or above will be asked to return home and wait two weeks before rescheduling their appointments. Those that have coughing, shortness of breath, or sneezing symptoms will also be sent home.
Reduced Patient Capacity
To maintain social distancing in the iFocus Vision Center office, Dr. Velasco has reduced patient capacity by 50 percent. Patients are encouraged to arrive alone, or, if they require assistance, are limited to one guest. Only the patient is allowed in the exam room with Dr. Velasco or a member of her staff, although one parent or guardian is allowed if the patient is 17 years old or younger.
Increased Cleaning Protocols
Every exam room is thoroughly cleaned after each appointment, Dr. Velasco says. This policy ensures that, even with 6-feet social distancing within the office, patients can put their minds at ease during their appointments.
Strict Appointment Guidelines
Dr. Velasco asks that patients arrive at their appointment time, as those that arrive early are not permitted to wait in the office. Patients that are unable to make their appointment are urged to cancel in advance, or they could be charged a “no-show” fee. Additionally, patients are required to complete their health history and financial forms online prior to their visit, as they cannot do so in the office.
Curbside Pickup and Shipping Guidelines
iFocus Vision Center offers curbside pickup for glasses and contact lens orders, as well as curbside pickup for glasses adjustments. Patients can also get free shipping on glasses and contact lens orders through July 31, 2020.
“Las Vegans have been hit so hard during this pandemic, but we are resilient,” explains Dr. Velasco. “We are so fortunate and thankful to have the support of our patients – they recognize the need to follow the rules of social distancing, and that’s going to help us recover faster.”
iFocus Vision Center remains open with strict guidelines in place to protect patients and staff members. Patients with an urgent need are seen by appointment only, and iFocus offers curbside pickup for eyeglasses or contact lens refills. To schedule an appointment, contact us at 702-473-5660.